Refund policy

RETURNS & REFUNDS

ALL SALES ARE FINAL

  • Due to the perishable and made-to-order nature of our products, all sales are final.
  • We do not accept returns or exchanges once an order has been prepared.
  • Please review your order, shipping or pickup selection, shipping address, and contact information carefully before completing your purchase.

ORDER CHANGES & CANCELLATIONS

  • If you need to change or cancel your order, please contact us as soon as possible.
  • Because our cookies are prepared specifically for each order, changes or cancellations cannot be guaranteed once preparation has begun.

DAMAGED OR INCORRECT ORDERS

  • We carefully prepare and package every order before it leaves our kitchen.
  • If you receive an incorrect order or there is an issue caused by an error on our part, please contact us as soon as possible after receiving your order.
  • Please include your order number, a description of the issue, and clear photos when applicable so we can review the situation.
  • Each case will be reviewed individually to determine an appropriate resolution when applicable.
  • Contacting us regarding an issue does not automatically guarantee a refund, replacement, or store credit.

SHIPPING DAMAGE

  • We carefully package our cookies to help protect them during shipping. However, because cookies are delicate products, minor movement or cosmetic damage may occasionally occur during transit.
  • Once a package has been transferred to the shipping carrier, handling during transportation is outside of our direct control.
  • If your package arrives with significant shipping damage, please contact us as soon as possible and provide clear photos of the cookies, packaging, and shipping box so we can review the situation.

LOST, STOLEN OR DELIVERED PACKAGES

  • Once tracking shows that an order has been successfully delivered to the shipping address provided at checkout, Fashions Cake is not responsible for packages that are subsequently lost or stolen.
  • If tracking shows Delivered but you cannot locate your package, we recommend checking the delivery area, asking household members or neighbors, and contacting the shipping carrier.
  • If a shipment appears to have been lost while in transit, please contact us and we will assist with the carrier’s claim process when possible.

HOLIDAY SHIPPING

  • Shipping carriers may experience longer transit times during holidays and periods of high shipping volume.
  • Although we prepare and ship orders according to our regular schedule, Fashions Cake cannot guarantee delivery by a specific date once a package has been transferred to the carrier.
  • We recommend placing time-sensitive and holiday orders as early as possible.